Return Policy

At Transcend, we strive to satisfy all of our customers!

Returns

You have 7 days after receiving your purchase to be eligible for a return. Only unused blenders will be accepted. You must contact support@transcendblend.com and include your order number, original receipt, or e-mail confirmation. , Your item must be in the same condition as received, as well as It’s packaging. Returns without prior communication with us will not be accepted. Your refund will be processed and returned to the original form of payment used to place your order. Depending on your banking institution, it will take approximately 4-7 business days to see your refund appear back in your account.

If your device arrives damaged or defective, please contact us at support@transcendblend.com with your order number and a copy of your confirmation page. If there is any physical defection on your product, please include photos of your device in your email.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
It may take some time before your refund is officially posted.
If you’ve not received your refund within 2 weeks, please contact us at support@transcendblend.com

Exchanges (if applicable)
We only replace items within 7 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at support@transcendblend.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.